Cancellation and Refund Policies

At A&F Traslados Express™, we strive to provide punctual and high-quality service. To ensure the availability of our units, we apply the following policy for cancellations and refunds:

1. Cancellations by the Customer

Cancellations with more than 24 hours' notice: A 100% refund of the amount paid will be issued (minus bank or payment gateway commissions, if applicable).

Cancellations between 12 and 24 hours' notice: A 50% refund of the total amount will be issued as a penalty for operational costs and vehicle reservation.

Cancellations with less than 12 hours' notice or "No Show": No refund will be granted if the customer cancels with less than 12 hours' notice or fails to appear at the agreed location and time (after a 15-minute grace period).

2. Booking Modifications

Changes to the date, time, or route must be requested at least 6 hours in advance and are subject to vehicle availability.

If the change involves a longer route or a night schedule, the customer will be informed of the additional cost to be paid.

3. Cancellations by the Company

In the event that A&F Traslados Express™ is unable to provide the service due to force majeure (sudden mechanical failure, unforeseen road blocks, or emergencies), the customer will be notified immediately and offered:

Service rescheduling.

A 100% refund of the payment without penalties.

4. Refund Process

All refund requests must be sent to aftrasladosexpress@gmail.com, including the booking number or service details.

Once approved, the refund will be processed within 3 to 7 business days, depending on the payment method used by the customer.

Ready for a safe trip? Learn more about our Private Transportation Service to Lima Airport and book your unit today.